Pake Game Privacy Policy —
How We Handle Your Data

At Pake Game, we take the privacy of our players seriously. This Privacy Policy applies to all users of the Pake Game platform — including those who visit without registering, registered account holders, and anyone who contacts our support team. It covers all interactions with our website and the services we provide, including casino games, live casino tables, sports betting, bingo rooms, and associated platform features.

This policy should be read alongside our Terms and Conditions. If you have questions about how your data is used that are not answered here, please get in touch with us — contact details are in Section 13.

1. Introduction

Pake Game operates as an online entertainment platform offering casino games, live dealer tables, sports betting (including cricket, PSL, T20 internationals, football, and esports), bingo rooms, and platform features for registered players. To deliver these services reliably and securely to our Pakistani player base, we need to collect and process certain personal information.

We process your data only for legitimate purposes as set out in this policy. We do not collect more data than we need, and we do not keep it for longer than necessary. Our approach to data handling is built around transparency, purpose limitation, and respect for the people who use our platform.

2. Data We Collect

We collect personal information in the following ways:

Information you provide directly:

• Full legal name, date of birth, and CNIC or government-issued ID details (for verification).
• Email address and Pakistani mobile number used during registration.
• Payment method details — including JazzCash account number, Easypaisa wallet, Raast ID, or bank account information used for deposits and withdrawals in PKR.
• Any information provided when contacting our support team via live chat or email.

Information collected automatically:

• IP address, device type, browser version, and operating system.
• Pages visited, games played, bets placed, session duration, and platform navigation patterns.
• Cookie identifiers and similar tracking technologies (see Section 8).
• Login timestamps and geographic location data derived from your IP address.

Information from third parties:

• Identity verification results from KYC (Know Your Customer) service providers where we use third-party tools to confirm your identity.
• Fraud detection signals from payment processors and risk management partners.

3. How We Use Your Data

Pake Game uses the personal data we collect for the following purposes:

• Account creation and management: To register your account, verify your identity, and maintain your player profile.
• Processing transactions: To handle deposits and withdrawals in PKR through JazzCash, Easypaisa, Raast, Bank Transfer, and other supported payment channels.
• Platform delivery: To provide access to casino games, live tables, sports betting markets including cricket and PSL, bingo rooms, and all other platform features.
• Customer support: To respond to your queries, resolve disputes, and maintain records of communications for quality assurance.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and unauthorised account access.
• Responsible gaming: To monitor gameplay patterns, enforce limits you have set, and identify signs of problematic gaming behaviour where intervention may be appropriate.
• Legal compliance: To meet obligations under applicable laws and to cooperate with regulatory or law enforcement requests where legally required.
• Platform improvement: To analyse usage data in aggregate and improve game performance, navigation, and the overall player experience.
• Marketing communications: To send you promotions, bonus offers, and platform news — only where you have given your consent to receive such communications.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil our obligations to you as a registered player — including account management, game delivery, and payment processing.
• Legitimate interests: Processing carried out to operate our platform securely, prevent fraud, improve our services, and conduct reasonable business analytics — balanced against your privacy rights.
• Legal obligation: Processing required to comply with applicable legal requirements, including identity verification and transaction record-keeping.
• Consent: Processing for marketing communications and certain cookie categories, where you have actively opted in. You may withdraw consent at any time without affecting processing already carried out.

5. Sharing Your Data

Pake Game does not sell your personal information. We share data only where it is necessary to operate the platform and deliver services to you. Data may be shared with the following categories of third parties:

• Payment processors: JazzCash, Easypaisa, Raast, and banking partners receive transaction data strictly necessary to process your deposits and withdrawals in PKR.
• Identity verification providers: KYC service partners receive the identity documents and data required to verify your age and identity during account registration or when processing large withdrawal requests.
• Game software providers: Third-party casino and betting game suppliers receive anonymised session data necessary to deliver their games on our platform.
• IT and hosting partners: Cloud infrastructure and security service providers who host and protect our platform systems. These partners are bound by data processing agreements and may not use your data for their own purposes.
• Fraud prevention services: Risk management tools used to detect suspicious patterns, chargebacks, and fraudulent account activity.
• Legal and regulatory bodies: Where we are legally required to disclose information to competent authorities, we will do so in compliance with applicable law.

All third-party partners who process personal data on our behalf are required to maintain appropriate security standards and to use the data only for the specific purposes we have engaged them for.

6. Data Retention

We keep your personal data for as long as your account remains active and for a defined period after account closure. Specific retention periods are as follows:

• Account and identity data: Retained for the lifetime of your account plus a minimum period after closure to comply with legal and fraud prevention obligations.
• Transaction records: Financial transaction records including deposits, withdrawals, and bonus usage are retained for a minimum of five years for audit and compliance purposes.
• Support communications: Records of live chat and email interactions with our support team are retained for up to two years for quality assurance and dispute resolution.
• Technical and usage logs: System logs and gameplay records are retained for up to twelve months and then aggregated or deleted.
• Marketing preferences: Retained until you withdraw consent or close your account.

When data is no longer required for its stated purpose and no legal retention obligation applies, it is securely deleted or anonymised.

7. Security

Pake Game implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage of sensitive personal and financial data at rest.
• Access controls ensuring that only authorised personnel with a legitimate business need can access player data.
• Regular security audits, vulnerability testing, and monitoring of our systems for suspicious activity.
• Two-factor authentication options for player accounts to add an extra layer of login security.

While we take every reasonable precaution, no online platform can guarantee absolute security. You are also responsible for keeping your own login credentials secure. Never share your password with anyone, and contact our support team immediately if you suspect your account has been compromised.

8. Cookies & Tracking Technologies

Pake Game uses cookies and similar technologies to make the platform function properly and to understand how players use it. Cookies are small text files stored on your device when you visit our site.

We use the following categories of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security tokens that protect your account. These cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences such as language settings and game display options so you do not have to reset them every visit.
• Analytics cookies: Help us understand which pages and features players use most, how long sessions last, and where players encounter difficulties. This data is used in aggregate to improve the platform experience.
• Marketing cookies: Used only with your consent to personalise promotions and bonus offers based on your activity on the platform. These can be declined without affecting your access to games or features.

You can manage cookie preferences through your browser settings at any time. Most modern browsers allow you to block or delete cookies. Note that disabling essential cookies may prevent you from logging in or using certain platform features.

9. Your Privacy Rights

As a user of Pake Game, you have the following rights regarding your personal data:

• Right of access: You can request a copy of the personal data we hold about you at any time.
• Right to rectification: If any data we hold about you is inaccurate or incomplete, you can request that we correct it.
• Right to erasure: You can request deletion of your personal data where there is no overriding legal obligation for us to retain it.
• Right to restriction: You can ask us to limit how we process your data in certain circumstances, for example while a dispute is being resolved.
• Right to data portability: You can request your data in a structured, commonly used format for transfer to another service where technically feasible.
• Right to object: You can object to processing based on legitimate interests, including profiling for marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, contact our support team using the details in Section 13. We will respond within a reasonable timeframe and in any case within 30 days of receiving your request.

10. Minors

Pake Game is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a minor has registered an account or provided personal information, we will immediately close the account, void any transactions, and delete the associated personal data.

If you are a parent or guardian and believe that a minor in your household has accessed or registered on Pake Game, please contact our support team immediately so we can investigate and take appropriate action.

11. Marketing Communications

We send promotional emails, bonus offers, and platform updates only to players who have actively opted in to receive marketing communications. You can opt in during registration or at any time through your account settings.

• You can unsubscribe from all marketing emails at any time by clicking the unsubscribe link in any email we send, or by updating your communication preferences in your account settings.
• Opting out of marketing does not affect transactional messages such as deposit confirmations, withdrawal updates, or security alerts — these are essential account communications and will continue regardless of your marketing preferences.
• We do not share your contact details with third-party marketers. Any promotions you receive will be from Pake Game directly.

12. Changes to This Policy

Pake Game may update this Privacy Policy from time to time to reflect changes in how we operate, changes in the services we offer, or updates to applicable legal requirements. When we make material changes, we will notify registered players via the email address associated with their account and update the "Last Updated" date at the top of this page.

We encourage you to review this policy periodically. Continued use of the platform after an updated policy has been published constitutes your acknowledgement of the changes. If you disagree with any changes, you may close your account by contacting support.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a privacy concern, please reach out to our team:

• Email: [email protected] — please allow up to 24 hours for a response.
• Live Chat: Available on the platform after logging in to your account, 24 hours a day, 7 days a week.
• FAQ: Many common questions are answered on our FAQ page.

When submitting a data request, please include your registered email address and account username so we can locate your records and process your request promptly.